Emeril Lagasse® Forever Pans™ – 10 inch Wok with Lid
Warranty: 90-Day Money-Back Guarantee,
- proprietary Nonstick Technology
- Oven Safe to 500º F
- Dishwasher Safe
- Double Riveted Handles
- Professional-Weight Grade
- Gas, Electric, Ceramic, and Glass Induction Stovetops Compatible
Available at These Retailers:
Can the outside of the pan stain?
Yes. Due to high heat and cooking residue, the outside of the pan can stain. To reduce the risk of staining, take care not to allow food to boil over and clean the pans after every use.
Stains on the outside of the pan do not cause the pan to work differently; the stains are only superficial. Stains on the pans will not be cause for replacement or refund under the money-back or lifetime guarantee policy.
How do I clean stains on the pans?
We recommend using soap and water. A plastic scrub-type cleaner can be used.
We do not recommend using lemon juice, baking soda, salt, or lemon to clean the pans.
Do the pans require special cleaning?
No. The pans are dishwasher safe. We recommend using soap and water. A plastic scrub-type cleaner can be used to clean cooked-on food.
After repeated cleaning in a dishwasher, any coating will become coarse. The best practice for cleaning pans with a nonstick coating is to wash by hand and wipe them with a dry cloth. The pan can be air-dried.
Can aerosol cooking sprays be used?
Aerosol sprays are not recommended because they tend to build up after use.
Should the pans be preheated when cooking?
Preheat the pan over medium heat before adding food. The food should sizzle when placed in the pan. Do not crowd the pan with food. Please follow recipe guidelines and instructions.
What are the pans made from?
Base: Hard-anodized aluminum.
Bottom and handle: Stainless steel induction plate and handle(s).
Glass lid: Glass with stainless steel handle and wrap.
Cooking surface/inside of pan: High-quality nonstick coating. For more product information, please call customer service at 973-287-5132.
Is the coating Teflon™?
No. The coating on the Emeril Forever Pans™ is not registered Teflon™. Our coating is a three layer nonstick proprietary coating. For more product information, please call customer service at 973-287-5132.
Are the pans safe to use around birds?
Are pans compatible with induction cooktops?
Yes. The stainless steel induction plate attached to the bottom of each pan makes the pans compatible with induction cooktops.
What is important about hard-anodized surfaces?
Hard-anodized surfaces are durable, corrosion-resistant, and non-reactive. You can cook anything in pans with hard-anodized surfaces, including acidic ingredients, like tomatoes, lemon juice, and wine. These surfaces also maintain the excellent heat conduction properties of regular aluminum; the surface heats up fast and distributes heat evenly. The pans are nonstick, which means there is less need for oils/butter when cooking. The pans heat evenly and quickly, react quickly to temperature changes, do not ding or scratch easily, and are stackable.
Do the pans need seasoning?
We recommend seasoning the pans on a regular basis for best performance.
The Emeril Lagasse® Forever Pans™ is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, shipping and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
The Emeril Lagasse Forever Pans, including the nonstick surface, will last the lifetime of the original purchaser. Proof of purchase is required. Please register by sending an email with your name, address, date of purchase, and photocopy of proof of purchase within ninety (90) days of your purchase to obtain this lifetime guarantee. This guarantee does not cover changes in the appearance of the pan unless they have a significant impact on function. For this guarantee to apply, the Emeril Lagasse Forever Pans must be used as directed in the instruction manual. The guarantee does not cover commercial use, does not cover misuse, and does not cover subsequent purchasers, resales, or transfers.
In the event that your pan does not perform properly, please contact Customer Service to arrange for the replacement of your pan with a new Emeril Lagasse Forever Pan, an equivalent pan, or a refund of the depreciated value of your purchase price (minus processing, shipping & handling) for the pan based on the number of years owned. If purchased as part of a set, Empower Brands, LLC will either replace it or issue a refund in an amount equal to the purchase price of the individual pan reduced to the pan’s depreciated value as discussed above. For purposes of this guarantee, all pans are considered to be of equal value. Empower Brands, LLC, in its sole discretion, will decide which method of honoring the guarantee will be selected. Please note that you the purchaser are responsible for providing proof of purchase and for returning the pan at your expense.
Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5132 or email firstname.lastname@example.org for any additional questions. If you are returning the pan for replacement under the Lifetime guarantee or 7-year guarantee, provide the information requested. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
Emeril Lagasse® Forever Pans™
15392 Cobalt St.
Sylmar, CA 91342
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5132. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Phone Number: 973-287-5132