Emeril Everyday Grill & Bake Mat
WHAT YOU'LL GET
What are the dimensions of the Grill & Bake Mat?
The larger Grill & Bake Mat measures 15.75″ x 13″. The smaller Grill & Bake Mat measures 13.25″ x 9.25″.
How does the Grill & Bake Mat keep my grill clean?
When you’re grilling with the Grill & Bake Mat, you never have to worry about your food falling through the bars. Even sauces and marinades stay on your meals! There’s never a charred mess on the grates to soak or scrub.
Can I reuse my Grill & Bake Mat?
Yes! The Grill & Bake Mat is constructed with restaurant grade, heavy-duty materials. Follow easy cleaning instructions after each use and it’s ready to go!
What type of food is best to cook on the Grill & Bake Mat?
There’s no limit to what you can cook on the Grill & Bake Mat! We recommend any food you’d like to prepare with professional, flavorful grill marks. The Grill & Bake is especially perfect for small foods that might otherwise fall through the grates like shrimp or vegetables; food that might otherwise stick, like ribs or fish; and foods you’d like to cook with baste, marinade, or BBQ sauce. Plus, the Grill & Bake is perfect for breakfast foods like eggs, bacon, and sausage!
Do I need to use butter or oil?
There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the cooking surface with natural oils such as olive, canola, or peanut oil.
Can I use the Grill & Bake Mat in the oven?
Yes. Do not use the Grill & Bake Mat over 500° F. Your oven stays clean!
Can I use the Grill & Bake Mat on public grills?
Yes. Do not use the Grill & Bake Mat over 500° F. Your food never touches the filthy grate!
What kind of utensils should I use with my Grill & Bake Mat?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
How do I clean my Grill & Bake Mat?
We recommend you clean your Grill & Bake Mat by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may put it in the dishwasher.
Are there any special safety precautions I should follow?
The Grill & Bake Mat will become hot. Always remember to use a heat-resistant oven mitt or potholder. Do not use the Grill & Bake Mat over a roaring flame. Always allow the flame to reduce to a normal level or to glowing coals before arranging the Grill & Bake Mat onto your grill.
The Emeril Lagasse Grill & Bake Mat is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund (within 90 days of purchase) of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5132 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
Emeril Lagasse Grill and Bake Mat
Empower Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5132. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible.
For your convenience, you can check the order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5132